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FTP Delivery

With FTP delivery, FeedSync hosts an FTP account for you. You point your agency software at the credentials FeedSync provides, and anything your software uploads is processed automatically.

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You don't enter your own FTP server. FeedSync creates the FTP account and shows you the connection details — your software uploads to FeedSync.

Getting your FTP credentials​

  1. Create (or open) an FTP-delivery feed.
  2. FeedSync generates an FTP account and displays the host, username, and password on the feed page.
  3. If you ever need to rotate the password, you can regenerate it from the same screen.

Pointing your software at FeedSync​

In your agency software's feed/export settings, enter the FeedSync-provided host, username, and password, and set it to upload your REAXML export on a schedule.

Requirements:

  • Upload (write) the export files to the account — FeedSync watches the folder for you.
  • Re-export or overwrite files on each update (don't append to a single growing file).

How processing works​

FeedSync checks for new and changed files on a schedule. Files are compared by modification time — if a file's mod time hasn't changed since the last run, it's skipped, so unchanged data isn't reprocessed. New or updated files are queued, processed, and moved to the Processed archive (or Failed if they can't be read).

Troubleshooting​

Software can't connect

  • Double-check the host, username, and password exactly as shown on the feed page.
  • Make sure your software is using plain FTP to the provided host.

Files aren't appearing

  • Confirm your software is actually uploading (check its export log).
  • Give it a minute — FeedSync polls on a schedule rather than instantly.
  • Check the Failed tab in case the file arrived but couldn't be parsed.